01271 812090

Booking conditions 2021

You must read the entire site terms and conditions below before booking. All bookings, however made, are on the understanding that all the following terms and conditions are accepted.

Covid-19

  1. The full balance payment for all bookings is required one week before arrival. Please note that all payments are non-refundable unless you are entitled to cancel the contract in the event of a serious breach of contract by the park owners. 
  2. We strongly recommend that you take out holiday insurance to protect you in the event that you are unable to take your holiday.
  3. Adhering to the current law regarding the Test and Trace system, we are required to retain all contact information of parties and date of visits to Lobb Fields for a minimum of 21 days, and pass this onto the relevant authorities if asked.
  4. Guests who have symptoms of Coronavirus must stay on their pitch and inform Reception immediately by phone. Please refer to the ”Onsite Instructions” in your welcome pack.
  5. At time of printing the ‘rule of six‘ applies. Guests shall not gather in groups larger than six as required by law.
  6. On commencement of your holiday, you must adhere to any government restrictions implemented in the area of your residential address.

Our right to cancel

  1. We promise to keep all our customers safe. We ask you not to book if the law prevents you visiting or staying with us or if government guidance means that you should not visit or stay with us, even if the law still allows you to. Our promise also means that there are limited circumstances in which we may need to cancel your holiday.
  2. We have the right to cancel your holiday, or any unused days, if the law prevents you visiting or staying with us. If your holiday has not started, then we will move your booking onto a future date. If your holiday has started, then we will credit you any days unused when we cancel, again less any Direct Costs. We will not charge an administration fee.
  3. We also have the right to cancel your holiday, or any unused days, if government guidance means that you shall not visit or stay with us, even if the law still allows you to. If your holiday has not started, then we will move your booking onto a future date and we will not charge an administration fee or deduct any direct costs. If your holiday has started, we will credit you any days unused when we cancel. We will not charge an administration fee and will not deduct any direct costs.

  1. Guests, who alter or cancel their booking with less than two days’ notice, will be liable for the pitch fees as per their original booking.
  2. Check-in is from 12 noon; check-out is by 10.30am. No pitching is allowed after 10pm.
  3. All arrivals must report to Reception before proceeding on to the site.
  4. All pitches not claimed by 8pm on the day of arrival will be re-let unless prior arrangements have been made with a member of staff in Reception.
  5. Bookings are only accepted from people aged 18 years and over.
  6. Guests must telephone Reception and speak to a member of staff in person if they are going to be late or to amend a booking.
  7. Guests are required to set up on the allocated pitch. If guests are in any doubt as to their correct pitch number or location, they must clarify with Reception before setting up as they will be required to move onto the correct area.
  8. Only customers included on the booking are entitled to occupy the pitch.
  9. We allow a maximum of six persons (including children) per pitch. Any extra persons are subject to the discretion of the Management.
  10. We reserve the right to refuse to admit to the site any person we deem to be unsuitable for the peace and quiet of a family orientated site.
  11. Bookings for high season and Bank Holiday weekends can only be made for a minimum stay of two nights.
  12. Charging of electric cars on your pitch is forbidden. Breach of this rule may place the safety of the park at risk and you may be asked to leave without notice. Please use the charging station provided in the car park. Tokens are available from Reception.
  13. Parents/guardians are responsible for the behaviour of all persons in their party and must supervise children appropriately.
  14. Noise must be kept to a minimum after 11pm.
  15. In the interest of health and safety:
    • The site gates are locked to vehicles between 11pm and 8am. Pedestrian access is open at all times.
    • Guests are requested to pitch all units at least 3 metres apart.
    • Fires / Chinese lanterns are not allowed on the campsite.
    • There is to be no flying of Drones over the campsite without written permission from the Directors.
    • Road Traffic Regulations are applicable whilst driving on the site.
    • The speed limit of 10 mph must be adhered to by all while on the site including cyclists.
    • Children must not play around the amenity areas.
    • Generators are not allowed on the site.
  16. Dogs are allowed on the site with responsible owners.
    • Dogs must be tied up or always kept on a lead and exercised only in the dog walk area.
    • All owners must clear up any mess and never leave their dogs on the site unattended.
    • We reserve the right to refuse to accept certain breeds we deem to be inappropriate and require a dog’s removal if it becomes a nuisance or danger to other guests.
  17. Failing to comply with these conditions or acting in a manner that is disrespectful to others, may result in the offending party being asked to leave immediately.
  18. Lobb Fields Ltd reserves the right to alter the tariff in light of any increase in costs or VAT. All prices are inclusive of VAT.
  19. Neither the company, its servants nor agents accept liability for any personal injury, loss or damage which may be sustained by the applicants or their property during the period they or any of them are on the site except where it arises from the negligence of the company, its agents or servants.
  20. By booking and paying you agree to the terms and conditions set out by Lobb Fields Ltd.

We are delighted to hear your comments or suggestions as to how we can improve our Caravan and Camping Site. Please speak to our Managers, or write to: The Directors, Lobb Fields Ltd, C/O Stevens and Willey, Grenville House, 9 Boutport Street, Barnstaple, Devon EX31 1TZ.             

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